All products except bulbs carry a one year guarantee as a minimum. Under the guarantee defective products will be replaced. If the product is no longer available cost and freight costs incurred will be reimbursed.

A number of products have guarantees of longer than a year and these are highlighted in the product specifications.

We recognise that buying products off the internet doesn’t give you the same comfort as you get seeing them in a shop so we do offer a refund for returned goods. To be eligible for a refund, goods need to be returned in their original packaging and undamaged within 2 weeks of receipt.

For orders received in October 2011 only, refund includes freight costs we charged you and $10 towards the freight cost you incurred returning the product.

Normal policy is not to refund freight costs.

Delivery is available only in Australia.

Delivery on orders over $300 is free.

Delivery charges will be detailed in your shopping basket. NSW deliveries are the cheapest at $10 for the first item for a delivery in NSW plus $5 for additional items.

Delivery time is dependant on availability. Normally goods will be dispatched withing one week. However some European products can take up to 6 weeks. If goods are not available for despatch within one week we will phone you and you will have the option to cancel the order if you cannot wait.